Welcome to Outdoor Equipment’s FAQ section. As specialists in bushcraft, survival gear, and outdoor essentials, we’ve compiled answers to the most common questions from our global community of adventurers. Can’t find what you need? Our survival-ready support team is always standing by at [email protected].

About Our Products

Q: What types of knives do you specialize in?
A: We’re proud specialists in bushcraft knives, including fixed blade knives, folding knives, and custom knives designed for wilderness survival. Our Bushcraft Knife Range is curated for professional outdoorsmen and survival enthusiasts.
Q: Do you carry complete emergency kits?
A: Absolutely. Our Fire Starter Kits and First Aid sections contain essential emergency equipment. We also offer components like flashlights and emergency power solutions so you can build your custom survival kit.
Q: Are your backpacks suitable for wilderness expeditions?
A: Yes! Our Backpacks & Bags collection includes rugged day packs and specialized carrying solutions designed to withstand harsh outdoor conditions while organizing your bushcraft tools efficiently.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. Your payment security is our priority.
Q: Can I modify my order after placing it?
A: Due to our fast 1-2 business day processing, order modifications must be requested immediately by emailing [email protected]. We’ll do our best to accommodate changes before shipment.
Q: Do you offer discounts for bulk orders?
A: While we don’t publish bulk discounts online, our team would be happy to discuss special pricing for large orders of bushcraft tools or group expedition gear. Contact us directly with your requirements.

Shipping & Delivery

Q: How long does delivery take to [my country]?
A: We offer two reliable options:
– Standard Expedited (DHL/FedEx): 10-15 business days after dispatch ($12.95 flat rate)
– Free Economy (EMS): 15-25 business days after dispatch (free for orders over $50)
Note: Some remote areas may have extended timelines.
Q: Why does my tracking number show no movement?
A: Carrier systems typically update 24-48 hours after dispatch. If your bushcraft knives or other gear shows no movement after 3 business days, contact us with your order number for investigation.
Q: Are there restrictions on knife shipments?
A: As a UK-friendly knife supplier, we ship globally except parts of Asia and remote regions. Some destinations may have local import restrictions – customers are responsible for researching their country’s regulations and any customs fees.

Returns & Warranty

Q: What’s your return policy?
A: We offer a 15-day no-questions-asked return policy from delivery date. Unused items in original packaging can be returned for refund or exchange. Safety note: Used knives/first aid kits may have different return conditions.
Q: My bushcraft axe arrived damaged – what should I do?
A: We meticulously inspect all tools before shipment, but if damage occurs in transit, email [email protected] within 48 hours of delivery with photos. We’ll expedite replacement of your wilderness equipment.
Q: Do you offer product warranties?
A: All our survival gear comes with a manufacturer’s warranty against defects. For custom knives and bushcraft tools, warranty details are provided with your purchase. We stand behind every product we sell.

Account & Technical

Q: How do I reset my password?
A: Use the “Forgot Password” link on our login page. If you encounter issues accessing your outdoor gear order history, our support team can assist.
Q: Why can’t I add certain items to my cart?
A: This typically indicates shipping restrictions to your selected delivery address, especially for bushcraft knives or emergency tools. Try updating your shipping country or contact us for alternatives.
Q: Is my personal data secure?
A: Absolutely. We employ enterprise-grade encryption for all transactions and never store sensitive payment information. Your adventure preparations remain confidential.

Gear up with confidence. At Outdoor Equipment, we combine wilderness-ready products with reliable global delivery—because when you’re preparing for adventure or emergency, every detail matters. Need urgent assistance? Contact our basecamp in Mansfield, Ohio at [email protected].