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At Outdoor Equipment, we stand behind our bushcraft gear and outdoor essentials like we stand behind our campfires. However, we understand that sometimes equipment needs to be returned or exchanged. Below is our straightforward wilderness trail to returns and exchanges.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as when you received it
  • Item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items from our wilderness collection cannot be returned or exchanged:

  • Bushcraft Knives (Fixed Blade and Custom Knives)
  • Bushcraft Axe Range
  • Bushcraft Folding Saws
  • Fire Starter Kits that show any signs of use
  • First Aid kits with broken seals

The Return Process

Follow these steps like you’d follow a trail map:

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Outdoor Equipment Team,

I would like to initiate a return for my order #[Your Order Number].
Item(s) to return: [List items with quantities]
Reason for return: [Brief explanation]
I would like: [Refund/Exchange for specific item]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]

Step 2: Receive Return Authorization

Our support team will respond within 2 business days with:

  • Return authorization
  • Return shipping address
  • Any special instructions

Step 3: Pack and Ship Your Return

Pack the item securely in its original packaging and include all accessories. Ship to the provided address using a trackable method. We recommend insuring your return package.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll notify you about the approval status.

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped via your preferred shipping method (standard or free shipping if eligible)

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). Original shipping fees are non-refundable.

Damaged or Defective Items

If your outdoor gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

For our global adventurers (excluding certain Asian and remote regions):

  • All return shipments must be marked “RETURNED GOODS” to avoid customs charges
  • Original shipping costs and any import duties/taxes are non-refundable
  • We cannot refund return shipping costs for international orders

Questions?

Our survival-ready support team is here to help with any return queries. Contact us at:

Email: [email protected]
Postal Address:
Outdoor Equipment
3472 Stonecoal Road
Mansfield, OH 44902
United States

Gear up with confidence – we’ve got your back like a trusted backpack on the trail.