Welcome to Outdoor Equipment, where we equip adventurers with premium bushcraft gear and outdoor essentials. Below you’ll find everything you need to know about shipping your wilderness-ready gear and our straightforward return process.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Shipping Fee: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Minimum Order: $50+ (automatically applied at checkout)

Note: We ship worldwide except certain Asian and remote regions.

Our Return Policy

We stand behind our gear like we stand behind our campfires. Most items can be returned within 15 days of receiving your order.

Eligibility Requirements

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, these wilderness tools cannot be returned:

  • Bushcraft Knives (Fixed Blade and Custom Knives)
  • Bushcraft Axe Range
  • Bushcraft Folding Saws
  • Fire Starter Kits showing signs of use
  • First Aid kits with broken seals

The Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days with:

  • Your order number
  • Item(s) to return
  • Reason for return
  • Refund or exchange preference

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Outdoor Equipment Team,

I would like to initiate a return for my order #[Your Order Number].

Item(s) to return: [List items with quantities]
Reason for return: [Brief explanation]
I would like: [Refund/Exchange for specific item]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping address
  • Special instructions (if applicable)

Step 3: Pack and Ship Your Return

  • Use original packaging with all accessories
  • Ship to provided address using trackable method
  • We recommend insurance for valuable items

Step 4: Receive Your Refund or Exchange

After inspection (typically 3-5 business days after receipt):

  • Refunds: Processed within 5 business days to original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped via your preferred method (free shipping if eligible)

Important Notes

Return Shipping Costs

  • Customer responsibility unless error is ours (wrong/defective item)
  • Original shipping fees are non-refundable

Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange replacement/refund and cover return shipping.

International Returns

  • Mark packages “RETURNED GOODS” to avoid customs charges
  • Original shipping costs and import duties are non-refundable
  • We cannot refund international return shipping costs

Need Help?

Our survival-ready support team is here for you:

Email: [email protected]
Address:
Outdoor Equipment
3472 Stonecoal Road
Mansfield, OH 44902
United States

Gear up with confidence – we’ve got your back like a trusted backpack on the trail.